Refund Policy

At BeautyOasis, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we gladly accept returns within 14 days of the original purchase date. Please read through our return policy guidelines outlined below.

**Eligibility Criteria for Returns**

To be eligible for a return, the following conditions must be met:

1. The item must be unused, undamaged, and in the same condition as when you received it.
2. The item must be in its original packaging, including any tags, labels, or accessories that came with it.
3. Proof of purchase, such as an order number or receipt, is required.

**Non-Returnable Items**

Certain items are not eligible for return. These include:

1. Personalized or custom-made products.
2. Gift cards.
3. Perishable goods.
4. Intimate or sanitary products.

Please note that this list is not exhaustive. If you have any doubts about the eligibility of an item, please contact our customer support team for clarification.

**Return Process**

To initiate a return, please follow these steps:

1. Contact our customer support team within 14 days of receiving your order. You can reach us via email, phone, or through the contact form on our website. Provide your order details, including the item(s) you wish to return and the reason for the return.
2. Our customer support team will review your request and provide you with further instructions, including the return address and any additional information required.
3. Carefully package the item(s) you are returning, ensuring they are well-protected to prevent any damage during transit.
4. Ship the package back to us using a traceable and insured shipping method. Retain the shipping receipt and tracking number for your records.
5. Once we receive the returned item(s), our team will inspect them to ensure they meet the eligibility criteria stated above.
6. If the return is approved, we will initiate the refund process. Please note that refunds will be issued using the original payment method and may take several business days to appear in your account, depending on your payment provider.

**Return Shipping Costs**

Return shipping costs are the responsibility of the customer unless the return is due to an error on our part, such as receiving a defective or incorrect item. In such cases, please contact our customer support team for assistance.

**Exchanges**

At this time, we do not offer direct exchanges for items. If you wish to exchange a product for a different size, color, or style, please follow the return process outlined above and place a new order for the desired item.

**Damaged or Defective Items**

If you receive a damaged or defective item, please contact our customer support team immediately. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.

**Contact Us**

If you have any questions or concerns about our return policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure your shopping experience at BeautyOasis is a positive one.

---

Remember to adjust the return policy details, timeframes, and any other relevant information to align with your specific store policies and requirements.